ORDERS & SHIPPING
When will my order ship?
We process orders within 1–4 business days. You’ll get an email with tracking info as soon as it’s on its way.
How long does shipping take?
Deliveries within Australia typically take 3–8 business days after your order is processed. Deliveries to NZ typically take 6-14 business days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location.
Do you ship internationally?
Only to NZ for the moment, but looking to expand soon! Stay tuned for updates about international shipping.
RETURNS & EXCHANGES
What’s your return policy?
You can return items within 14 days of receiving them as long as they’re unworn, unwashed, and in original condition (tags and packaging included). Return shipping costs are on you and the original shipping cost is not refundable. Instead of a refund, you'll receive store credit for the value of your returned items.
Can I exchange an item?
We don’t offer direct exchanges right now. Instead, return the item for store credit, and once you receive it, place a new order for what you need.
How do I start a return?
Check out our Returns & Exchanges Policy for all the steps and details.
PRODUCTS
What sizes do you offer?
Our pieces are designed with a relaxed fit in mind. Check out the size guide on each product page for specific measurements or head to our socials for size references.
Will sold-out items be restocked?
Some styles may return, but many are limited drops. Follow us on socials for restock alerts and new drops.
How do I care for my TWELVE THIRTYFOUR pieces?
We recommend cold washing your garments inside out and avoiding the dryer to keep them looking fresh. Specific care instructions are on the tags. More information on care can be found here: Care Instructions
PAYMENTS & DISCOUNTS
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay and Afterpay.
How can I get a discount?
Keep an eye on our social media for updates on promos, sales, and exclusive deals.
CONTACT US
Still got questions?
We’ve got answers. Hit us up at info@twelvethirtyfourclo.com or through the contact form on our website.
Follow us on socials for the latest updates, drops, and behind-the-scenes looks.